Privacy Policy
This privacy policy (“Policy”) describes how Josh Talks (“Josh Talks”, “Josh Skills”, “Mobile Application Developer”, “we”, “us” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the our Website www.joshtalks.com and www.joshtalks.com, Josh Talks English Speaking App App, any of our products or services (collectively, “Mobile Application” or “Services”), or as part of the Josh Talks Scholarship Program. It also outlines your choices regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
This Policy applies to all current and former Users of the Mobile Application. We will update this Policy from time to time to ensure that this Policy is consistent with any changes in requirements relating to data and information. It is strongly recommended for the Users to return to this page/Policy periodically to review this to be informed of how Josh Talks is protecting information provided by the Users.
Collection of Information
We receive and store information about you such as:
Information you provide
We collect information you provide to us which may include:
- your name, gender, email address, address or postal code, payment method(s), telephone number, and date of birth. We collect this information in a number of ways, including when you enter it while using our service, or interact with our customer service.
- We collect your personal information only when you voluntarily register on our website or mobile application, fill out a form, or send us an email. During registration or form completion, you may be asked to provide details such as your name, email address, or phone number. However, you can also visit and browse our website and application anonymously. If you have submitted your personal information and contact details, please be aware that we reserve the right to contact you via call, SMS, email, or WhatsApp to take feedback on our products and to provide promotional offers. This applies even if your number has the ’Do Not Disturb’ (DND) feature activated. Notwithstanding, you retain the right to opt-out of these communication methods at any time. We will retain any email communication you send us to enable a timely and appropriate response.
- information when you choose to give feedback, practice partner preferences, account settings or otherwise provide information to us through our service or elsewhere.
Information we collect automatically on the Websites and Josh Skills App:
We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices. This information includes:
- Your activity on the Josh Skills App, such as mistakes made, lessons interacted with, practice partners talked to.
- Your interactions with our emails and texts, and with our messages through push and online messaging channels.
- Details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
- Recordings of the peer-to-peer calls made using our Websites and Apps, for quality assurance, training, grievances redressal, documentation purposes and for the purposes of third-party licensing. These recordings will be treated with the same level of security and privacy as other personal data we collect.
- Device IDs or other unique identifiers.
- Location coordinates (latitude, longitude)
- Resettable device identifiers (also known as advertising identifiers (AAID, GAID)), such as those on mobile devices.
- Device and software characteristics (such as type and configuration), connection information including type (Wi-Fi, cellular), IP address (which may tell us your general location), browser and standard web server log information.
Information we collect automatically for the Josh Talks Scholarships Program
We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices. This information includes:
- Your interactions with our emails and texts, and with our messages through push and online messaging channels.
- Details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
- Location coordinates (latitude, longitude)
- Device and software characteristics (such as type and configuration), connection information including type (Wi-Fi, cellular), IP address (which may tell us your general location), browser and standard web server log information.
Use of Information
Purposes
We may use information we collect for a variety of purposes, including:
- To determine your general geographic location to offer relevant localized solutions and content
- To operate the service, monitor the effectiveness of the service, improve the content of the service, and improve layout and design.
- To help provide you with a smooth, efficient user experience.
- To monitor, analyse, and describe usage patterns and performance of the service, including aggregate metrics such as total number of visitors, traffic, and demographic patterns.
- To monetise the collected data by way of licensing or sale to third-parties, in accordance with this Privacy Policy and other contractual arrangements with such third-parties.
- To conduct system administration and system troubleshooting and to diagnose or fix technology problems.
- To comply with legal requirements and processes (for example, in response to subpoenas, court orders, and law enforcement or governmental requests or investigations), and to protect our legal rights or the rights of others (for example, by working to reduce the risk of fraud or misuse of the Service).
- With respect to information collected through the Josh Skills App and for the Josh Talks Scholarship program described in the Information Collected Automatically section above, to assist in marketing efforts, including, for example, by tailoring and serving advertisements, and by tracking the effectiveness of marketing efforts.
- In connection with a business transaction, such as the bankruptcy or liquidation of, sale of, purchase of, or merger with our business or another business.
Data Retention
We will retain your information for as long as is reasonably necessary in relation to the purposes for which this data was collected. In many instances, we will retain your data while it is necessary for your use of the Service, which may include maintaining this information beyond when you cease using the Service.
For instance, Josh Skills and/or the Josh Talks Scholarship Program may retain users’ data for the following purposes:
- To provide and improve the Josh platforms and services.
- To administer the Josh Talks Scholarship Program and evaluate scholarship applications.
- To personalise user experience and deliver relevant content.
- To communicate with users and respond to inquiries or requests.
- To analyse user behaviour and trends for research and development purposes.
- To improve the safety and security of the Service; or
- Comply with our legal obligations.
You may also request that we delete personal information that we hold about you by writing to us at [email protected]
Disclosure of Information
Personal Information
We use other companies, agents, or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to record the calls on the Websites and Apps, provide marketing, advertising, communications, security, infrastructure, and IT services, to customize, personalize and optimize our service, to process payment transactions or other payment methods, to analyse and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. The handling and use of information is governed by their individual privacy policies.
Sharing of Information with Third Parties
We are dedicated to upholding your confidence and believe in transparency regarding the sharing of collected information.
Authorised Third-party Collaborators. We may disclose your information with our third-party collaborators and service providers, including but not limited to service providers who assist us with specialized services such as billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data collection and data processing.
Affiliated Entities. Your information may be shared with our affiliated entities that adhere to this Privacy Policy.
With Your Explicit Consent or Direction. Information may be shared with other third-parties for any other purposes, where such purposes shall be disclosed to you at the time of data collection, and you will be able to provide your specific consent for such disclosures.
Disclosure of Information for Business or Commercial Purposes
We may use or disclose the information we collect, to third parties (including third-party collaborators), for business or commercial purposes. We enter into contractual arrangements with such third parties where the details of such disclosure are set out, and which require the recipient to both keep the disclosed information secured and confidential, and not use it for any purpose except for the performance of the contract. ‘Commercial purposes’ shall mean selling, renting, releasing, licensing, sub-licensing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by us to a third party for a valuable consideration which may or may not include monetary consideration.
Below are categories of recipients of your personal data obtained via the Website, Josh Skills App and/or the Josh Talks Scholarship program and/or through us some examples of the third parties in that category. If you would like more information on any of these categories or specific recipients, please contact us at [email protected]
- Cloud Service Providers ( Google Cloud Platform, Freshchat, Amazon Web Services , Firebase and Agora.io )
- Communication Services ( Sendgrid and SMS Gupshup )
- Payment Processors ( Razorpay , Juspay , Paytm , Cashfree )
- Login Partners ( Truecaller , Facebook and Google )
- Analytics ( Firebase , Flurry , Appsflyer , Branch.io , Hotjar , UserExperior and Clevertap )
- Logs & Technical Errors Trackers ( Sentry and Crashlytics )
- Data warehousing ( Amazon Web Services )
- Data collection partners
- Third-Parties in receipt of information that is transferred by Josh Talks for business or commercial purposes
Your Choices
Withdrawal of Consent.Where you have given us consent to use your personal information for a specific purpose, you have the right to withdraw such consent any time by contacting us (please write to us at [email protected] ) provided that we are not required by applicable law or professional standards to retain such information. While we will not use your personal information from the date of withdrawal of your consent, such withdrawal will not affect the use or transfer of your personal information that has already taken place. Please note that should you choose to withdraw your consent; we may not be able to provide you with access to certain specific functionalities of the Website/Mobile Application. The withdrawal of consent will be processed as per this Privacy Policy.
Email and Text Messages.If you no longer want to receive certain communications from us via email or text message, You can write to us at [email protected] or get in touch with our customer service. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.
Push Notifications.You can choose to receive mobile push notifications from Josh Skills. On some device operating systems, you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.
WhatsApp and Calls.If you choose to no longer receive certain communications you can write to us at [email protected] or get in touch with our customer support service.
Your Information and Rights
You can request access to your personal information or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. For these or any other requests, or if you have a question regarding our privacy practices, please contact us at [email protected].
Please note that we have 14 days to respond to you and your requests. Further, we may ask you to verify your identity before responding to your requests. Any request made in accordance with this paragraph will be addressed free of cost, provided however, we may charge a reasonable administrative fee if your request is unreasonable, repetitive or excessive.
We are not responsible for the authenticity (or inauthenticity) of any information (including the personal information) supplied by you to us.
Security
We use reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
Children
You must be at least 13 years of age or older to use the Josh Skills App or to participate in the Josh Talks Scholarship Program. Minors may only use the service or participate in the scholarship program with the involvement, supervision, and approval of a parent or legal guardian.
Changes to This Privacy Statement
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. We will strive to provide you with timely notice of these updates as required by law. The effective date of these changes will be clearly outlined, and your subsequent use of our Services following such updates constitutes your acknowledgment and, where necessary, your acceptance of these changes. Please refer to the ‘Last Updated’ section at the end of this document to see when this Privacy Policy was most recently revised.
Legal disclosure
We may be obligated to disclose any information we collect, use, or receive if it’s mandated or allowed by law, such as in compliance with a subpoena, or any comparable legal process. This may also occur when we, in good faith, deem disclosure essential to safeguard our rights, ensure your safety or the safety of others, examine potential fraud, or respond to a governmental inquiry. Should our company undergo significant business changes such as a merger, acquisition by another firm, or the sale of part or all of our assets, it’s probable that your user account and personal data will be among the transferred assets.
Acceptance of this policy
By acknowledging this Policy, you affirm that you have read and agreed to all its terms and conditions. Your use of the Mobile Application or its Services signifies your acceptance to be bound by this Policy. If you do not consent to these terms, you are not permitted to access or utilize the Mobile Application and its Services.
Contacting us
Chief Grievance Officer: Harsh Gupta
Mobile No: +91-8634503202
Office Address: Josh Talks Private Limited, 10B, Bougainvillea Marg, DLF Phase 2, Sector 25, Gurugram, Haryana 122002, India
Email Address: [email protected]
If you have any questions about this Policy, please contact us at [email protected]
This document was last updated on July 22, 2024
© Josh Talks Part of Josh Group .
All rights reserved.
